FAQ
Account Settings and Membership

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Please contact us via email or telephone.
Email: info@mallet-i.com /Telephone: 03-5635-1777
We are open every weekday from 10:00 to 18:00 JST.

Please contact us via email or telephone.
Email: info@mallet-i.com /Telephone: 03-5635-1777
We are open every weekday from 10:00 to 18:00 JST.

If you have placed bids with us previously, you already have an account with us and do not need to re-register.
Please contact us via email or telephone.
Email: info@mallet-i.com /Telephone: 03-5635-1777
We are open every weekday from 10:00 to 18:00 JST.

With an online membership you can request condition reports, and apply for absentee and phone bidding online. You can also check your current active bids on your “MyPage”, as well as set email alerts for your favourite artists when they appear in our upcoming auction.

Membership Types

Mallet International Memberships Cost Online Registration Online Bid Registration Paper Catalogue Email Newsletter Condition Report Request Past Sale Results Past Lot Archive Artist Email Alert
Overseas Catalogue Membership(3 years) 70,000 JPY
Overseas Catalogue Membership(1 years) 30,000 JPY
Overseas Catalogue Membership(issue) 6,000 JPY ×
Online Membership Free × ×
Online Prime Membership 6,000 JPY ×

*If you live in Japan, please note that the Membership fees are different and will require registration with Mallet Japan instead.

With a Prime Online membership you can request condition reports, and apply for absentee and phone bidding online and also check your current active bids on your “MyPage”, just like all Online Memberships. In addition to this you may access our Past Lot Archives for detailed information on past lots. An annual subscription to become a Prime Online Member is 6,000 JPY.

Membership Types

Mallet International Memberships Cost Online Registration Online Bid Registration Paper Catalogue Email Newsletter Condition Report Request Past Sale Results Past Lot Archive Artist Email Alert
Overseas Catalogue Membership(3 years) 70,000 JPY
Overseas Catalogue Membership(1 years) 30,000 JPY
Overseas Catalogue Membership(issue) 6,000 JPY ×
Online Membership Free × ×
Online Prime Membership 6,000 JPY ×

*If you live in Japan, please note that the Membership fees are different and will require registration with Mallet Japan instead.

All subscribers to our paperback catalogues automatically have a Catalogue Membership.Below are our catalogue subscription fees:

  • 3 years: 70,000 JPY (includes all Prime Online Membership benefits as well as a paper catalogue subscription)
  • 1 year: 30,000JPY (includes all Prime Online Membership benefits as well as a paper catalogue subscription)

Catalogues are dispatched around two weeks before the auction to your registered address. Catalogue Membership holders also automatically receive all Prime Online Membership benefits (such as online condition report requests, online bid registration, access to our Lot Archives and E-mail alerts).

Please note that Prime Online Membership benefits are not available to 1 issue Catalogue subscription holders.

Membership Types

Mallet International Memberships Cost Online Registration Online Bid Registration Paper Catalogue Email Newsletter Condition Report Request Past Sale Results Past Lot Archive Artist Email Alert
Overseas Catalogue Membership(3 years) 70,000 JPY
Overseas Catalogue Membership(1 years) 30,000 JPY
Overseas Catalogue Membership(issue) 6,000 JPY ×
Online Membership Free × ×
Online Prime Membership 6,000 JPY ×

*If you live in Japan, please note that the Membership fees are different and will require registration with Mallet Japan instead.

You can apply to cancel your Online Membership from your “MyPage”.
Please note that the following will occur upon cancellation of your Online Membership:

  • Your bidding history and registered personal information will be deleted and you will no longer be able to view them.
  • If you are in the process of bidding on an item, you will not be able to cancel your Online Membership.
  • You will not be able to cancel any purchases made at auction.
  • Any subscription charges made will not be refunded upon cancellation.
  • All condition report requests will be cancelled.

It can take a few days to process the cancellation of your Online Membership. Once your Online Membership has been cancelled we will send you a notification via e-mail.

For catalogue subscription holders, please contact us via telephone or email if you would no longer like to receive paper catalogues. Please note that all subscription charges already paid will not be refunded upon cancellation.

Email: info@mallet-i.com /Telephone: 03-5635-1777
We are open every weekday from 10:00 to 18:00 JST.

Please see your “MyPage” for information on your Membership.

Please see the table below:

Membership Types

Mallet International Memberships Cost Online Registration Online Bid Registration Paper Catalogue Email Newsletter Condition Report Request Past Sale Results Past Lot Archive Artist Email Alert
Overseas Catalogue Membership(3 years) 70,000 JPY
Overseas Catalogue Membership(1 years) 30,000 JPY
Overseas Catalogue Membership(issue) 6,000 JPY ×
Online Membership Free × ×
Online Prime Membership 6,000 JPY ×

*If you live in Japan, please note that the Membership fees are different and will require registration with Mallet Japan instead.

Once you cancel an Online Membership, all of your registered personal information and bidding history is deleted. Unfortunately, this means that it is not possible to use an already cancelled Online Membership Account and you will need to register again.

If you live in Japan, to bid in our auctions you will need to register with Mallet Japan instead. With Mallet Japan you can take part via absentee written bidding or via live telephone bidding.

The Auction

We have English speaking staff in our offices, please contact us if you have any kind of enquiry, or if you would like to make a visit.

Everyone is welcome to come to our auction previews. Please note that there are some cases where we will require you to show a proof of identity. Our auction preview schedule can be viewed on our homepage, and directions are available here.

In order to make a bid at our auction, we will require prior registration either before the auction or at reception on the day of the sale. Please fill out a registration form and provide us with a form of ID such as a passport or driving license. If you are participating on auction day, you will receive a bidding paddle from reception. It is also possible to place bids before the auction through absentee written bids and live telephone bidding
Please note that with telephone bids the number of telephone lines are limited and are issued on a first-come-first-served basis. Absentee bid requests are accepted until 18:00 JST the day before the auction, while telephone bids requests are accepted until 18:00 JST two days before the auction. Please make sure to get your bids in before these deadlines.

Online registrations also require prior registration and submission of a proof of identity. You can also request a condition report for any lots you are interested in, however we strongly recommend coming to view the artwork in person if possible, as we do not accept any cancellations after the auction. Bids which are registered online only become active once we have sent a notice of confirmation.

All of our auctions are conducted in Japanese Yen only. All bids via telephone or otherwise must be made in Japanese Yen, and all payments made in Japanese Yen.

For further information, please see our Guidelines for Overseas Prospective Buyers

Please submit a completed absentee or telephone bidding form to us before the bidding deadline.You can also register a telephone bid when logged in to your online account on our website. Please note that with telephone bids the number of telephone lines are limited and are issued on a first-come-first-served basis.

Telephone bids are reserved for customers who intend to bid within the estimate range or above, as published in our catalogue and we strongly recommend leaving a backup bid in case of any failures to execute the telephone bid on the day. Backup bids are absentee bids that will only come into action should any communication failures occur.

All of our auctions are conducted in Japanese Yen only. All bids via telephone or otherwise must be made in Japanese Yen, and all payments made in Japanese Yen.

Telephone bids requests are accepted until 18:00 JST two days before the auction.

For further information, please see our Guidelines for Overseas Prospective Buyers

The telephone operators available change at each auction. However as a general rule, we only have English and Japanese speakers available. Please also note that the number of English speaking operators is limited and English telephone bids will be issued on a first-come-first-served basis.

The auction is conducted entirely in Japanese Yen. The auction can move very fast and in the interest of our customers we recommend that all telephone bids are conducted in Japanese Yen to avoid any miscommunication and to keep up with the pace of the auction.

Please make arrangements before the auction to prepare for your telephone bid being conducted in Japanese Yen.

Anyone who has registered online can register bids online and offline.
Please refer to the chart below:

Membership Types

Mallet International Memberships Cost Online Registration Online Bid Registration Paper Catalogue Email Newsletter Condition Report Request Past Sale Results Past Lot Archive Artist Email Alert
Overseas Catalogue Membership(3 years) 70,000 JPY
Overseas Catalogue Membership(1 years) 30,000 JPY
Overseas Catalogue Membership(issue) 6,000 JPY ×
Online Membership Free × ×
Online Prime Membership 6,000 JPY ×

*If you live in Japan, please note that the Membership fees are different and will require registration with Mallet Japan instead.

If you are unable to visit our saleroom, you may request a condition report which will be prepared by our specialists. Please bear in mind that our reports are for guidance only and that personally viewing the lots is recommended. The colours depicted in our condition reports may vary under different lighting conditions and screen settings. You can also view the lots by visiting our saleroom in the days leading up to the auction where our sales team will be on hand to answer any questions. You can also call us via telephone and we will answer any questions you may have.
It is your responsibility to check the condition of any lots you wish to bid on as we will not accept any cancellations after the auction.

Yes, you may leave any time during the auction, however please return your bid paddle to reception before exiting the sale room.

Usually the bidding will begin around the estimate range as shown in our catalogue, though this will be decided at the auctioneer’s discretion. All of our auctions are conducted in Japanese Yen only. All bids via telephone or otherwise must be made in Japanese Yen.

The bidding generally increases in increments of around 5% of the bidding price, though this is subject to change at the auctioneer’s discretion.

As long as there are no other higher bidders, it is possible to win a lot at a lower price than your instructed maximum bid price.

We auction around 80 lots per hour, though this is just a rough estimation.
Please check what time this will be where you are it could be in the early morning, or very late at night.

The majority of unsold lots are available after the auction for a limited period of time. At your request we can send you a list of available works after the auction, so please get in contact. The list is also made available on our website after the auction.

Consultation, Valuation and Consignment

Should you have an artwork that you wish to sell or consign, we will need detailed information about the artwork. Upon verifying the nature and condition of the artwork we will provide a provisional valuation.
Please visit the following page for further information.

We request outside bodies for authentication. Therefore, although we will authenticate works on the basis that they will be consigned to our auction, please be aware that all associated costs are borne by the customer.

The consignment deadline is around two months before an auction. For further information please view our auction schedule, or contact us directly. For consignments from abroad, it can take some time to ship your consignments to Japan so please contact us as soon as possible if are interested in consigning with us.

Please visit the following page for further information or contact us directly via telephone or email.

As long as you are intending to consign at our auction, all valuations are conducted free of charge.

Purchases made at Auction

When the auction is finished we will put the sale results on our website, showing the lot number and hammer price.
For further detailed lot information, we recommend registering for an Online Prime Membership. With an Online Prime Membership you can access and search for all past lot information in our online archive.

You can view our past sale results on our website. For further detailed lot information, we recommend registering for an Online Prime Membership. With an Online Prime Membership you can access and search for all past lot information in our online archive.

Please bring the artwork in question and any proof of inauthenticity issued by a recognised authenticating body in person to our offices. Should we be satisfied that the artwork is a fake, we will terminate the sale and refund the purchase price. For further information, please see Section 16 of our Conditions of Sale.

Should your bid be successful, 16.5% of the hammer price will be added to the final hammer price on a per-lot basis.
Please be aware that should you require packing, shipping or insurance for your purchases, these are all additional fees and are payable by the buyer.

The payment deadline is 10 days after the auction (unless this falls on a non-business day in which case it will be on the next nearest working day). Please pay by wire transfer or cash in Japanese Yen only.
Please note that it is not possible to pay the purchase price with a credit card, and you are responsible for paying all bank transfer charges.

After the auction there are no cancellations under any circumstances.
Please only place a bid having understood and accepted our Conditions of Sale.

If your bid is successful you will receive an invoice after the auction.

You can come to our offices and pick up your purchases directly, arrange for shipping, packing and insurance, or have a third-party come to collect them. Please note that you are only able to pick up your works after the purchase price has arrived in our accounts.
Please fill out the “Shipping Instruction Form” that was sent with your original invoice from us after the auction, and return it to us.
On your invoice you will see optional professional packing and insurance fees, though if you do not require these services as you will be coming to pick up the works in person, or you will be arranging your own packing and insurance, then you do not need to pay these fees.
The cost of shipping will vary depending on your purchases and the shipping destination. If you would like a quote, please fill out the “Shipping Instruction Form” or contact us directly.

Email: info@mallet-i.com /Telephone: 03-5635-1777
We are open every weekday from 10 AM to 6PM.

On your invoice you will see optional professional packing and insurance fees. The cost of shipping will vary depending on your purchases and the shipping destination. If you would like a quote, please fill out the “Shipping Instruction Form” or contact us directly.

If you have not yet purchased an item but would like to have a shipping and packing quote, please contact us and tell us the relevant lot numbers and shipping destination address in full.

Email: info@mallet-i.com /Telephone: 03-5635-1777
We are open every weekday from 10:00 to 18:00 JST.

For further information, please see our Guidelines for Overseas Prospective Buyers

On your invoice you will see optional professional packing and insurance fees. Please note that shipping fees are not included in your invoice. If you would like a quote, please fill out the “Shipping Instruction Form” or contact us directly.
You are very welcome to pay the shipping and packing fees along with the purchase price, before the payment deadline.

For further information, please see our Guidelines for Overseas Prospective Buyers

Once a bid is submitted, the responsibility of checking the condition of all artworks belongs to the bidder and therefore the buyer. We do not accept any cancellations after the auction for any reason, including damage.

The Catalogue

The catalogue is sold either as yearly subscriptions or an issue at a time.
Below are our catalogue subscription fees:

  • 3 years: 70,000 JPY (includes all Prime Online Membership benefits as well as a paper catalogue subscription)
  • 1 year: 30,000 JPY (includes all Prime Online Membership benefits as well as a paper catalogue subscription)
  • 1 issue: 6,000 JPY (paper catalogue only)

*If you live in Japan, please note that the Membership fees are different and will require registration with Mallet Japan instead.

The paper catalogues are sent via courier around 2 weeks before the auction, but please note that the arrival times may vary and potentially be delayed.

Our past catalogues are not available for purchase.

Sometimes we do not have the space to publish every single work in a lot in our catalogue. If you would like to see every work in a lot containing numerous pieces, please come to our auction preview.

Our PDF catalogue is available on our homepage from around 2 weeks before the auction and on issuu. All lots with English are also listed on our website and partner sites such as artnet, artprice, invaluable and askart.

Our Online Services

We do not currently have our own live online bidding service available. If you register with Invaluable, you will be able to bid online via Invaluable platform. In this case, however, there will be an extra 5% Invaluable commission fee to be added to your invoice.

Unfortunately it is not possible to make the images published on our website any larger. Please contact us via email if you would like us to send you a high-resolution photograph of any lot you are interested in.

Our website is updated with the latest lot information around two weeks before each sale.

Online Prime Members can access our past lot archive with detailed information and images of all lots from our past sales.

Sometimes we are not able to publish every single work in a lot on our website or in our catalogue. If you would like to see every work in a lot containing numerous pieces, please come to our auction preview.

Please check the condition of any artwork you are interested in bidding on.
We do not accept any cancellations after the auction.
The deadline for registering absentee bids is at 18:00 JST one day before the auction.
The deadline for registering telephone bids is at 18:00 JST two days before the auction.
Your bid is only confirmed once you have received an email from Mallet Auction confirming so.

General

We are open Monday to Friday from 10:00-18:00 JST (excluding Japanese national holidays, the first week of January and the Obon festival in August).